CLIENT ACCOUNTS
These accounts are from clients across Selangor and the Klang Valley who have used our sorting, records pack and continuity services.
Back to Home340+
Appointments completed
6
Years in practice
4.8
Average satisfaction score
97%
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Names and locations are shared with permission. Dates reflect the month the appointment or project was completed.
Sharifah Rohani
Shah Alam, Selangor
July 2025
We had my late father's papers in three different boxes and a drawer, and honestly none of us knew what was there. The appointment took two hours. By the end everything was in labelled boxes with a sheet showing exactly what was in each one — and a separate list of what we still needed to get from the land office and the bank. That list alone saved us weeks of guessing.
Michael Teh
Subang Jaya, Selangor
June 2025
We engaged Archivum for the records pack when my mother needed to begin the estate administration after my father passed. The solicitor we were working with said it was one of the best-organised sets of papers he had received from a family in a long time. Took about three and a half weeks, and the contents index meant we could find anything in under a minute.
Norzahra Zulkifli
Puchong, Selangor
July 2025
I appreciated that they were very clear about what they would and would not do. Everything was sorted and labelled. When they found documents that clearly needed a solicitor, they wrote a note saying so and what type of professional handles it. There was no confusion about what Archivum was responsible for and what we needed to do ourselves.
Christine Lim
Petaling Jaya, Selangor
July 2025
My siblings and I are in three different cities and none of us wanted to be the one to start going through the boxes. Archivum came to the family home in Petaling Jaya, spent the morning sorting, and left with everything in order. We now have a set that any of us can pick up and understand. That was the point.
Ravi Menon
Klang, Selangor
June 2025
We signed up for the twelve-month programme because my parents' papers keep changing — new insurance certificates, updated property documents, correspondence from various offices. After each quarterly review, we get a refreshed contents index and they note what has changed. It is the kind of maintenance task that is easy to keep putting off, and having a scheduled review forces the family to actually do it.
Hajah Badariah
Sepang, Selangor
July 2025
My husband was unwell for some time before he passed and we had talked about getting the papers sorted while he could still be involved. We did the First Sorting Appointment about fourteen months before he died. When the time came, the set was already in order. I cannot overstate how much difference that made to the months that followed.
These accounts describe a typical sequence for each of our three services. Details have been generalised.
CASE ACCOUNT — FIRST SORTING APPOINTMENT
A family in Shah Alam had received a box of their late father's papers from his employer along with a set of folders from the family home. They could not tell whether the important documents were in one box or both, and several different family members had opened and reshuffled things in the weeks following the bereavement.
A single set of labelled boxes sorted into eight agreed categories: identity documents, property records, bank and investment papers, insurance certificates, employment records, correspondence, miscellaneous formal documents, and items to be discarded. A one-page contents sheet. A separate list noting three documents that appeared absent — two certificates and a land title — with the offices that issue each.
Two hours. The family was able to hand the labelled set to their solicitor the following week without further sorting. The missing items list directed them to two offices; both requests were completed within the month.
RM 500 — First Sorting Appointment
CASE ACCOUNT — INSTITUTIONAL RECORDS PACK
A family in Subang Jaya had gathered their papers following a bereavement but found that each institution they approached asked for documents in a different format or order. Physical copies and scanned files were stored separately on different family members' devices with inconsistent file names.
A printed folder organised against a general checklist, with 600dpi scans named consistently across all categories. A written contents index explaining the file naming scheme. An encrypted digital copy on a drive held by the family. The project took three weeks and fourteen working sessions across two visits.
Three weeks. Three institutions subsequently requested documents from the family; each request was met from the printed folder without the need to locate or scan additional items.
RM 1,980 — Institutional Records Pack
CASE ACCOUNT — RECORDS CONTINUITY PROGRAMME
A family in Petaling Jaya approached Archivum while both parents were still living. The father had a complex mix of assets acquired over several decades and the family was aware that the administrative work, when it eventually came, would be substantial. They wanted to prepare in advance without the task feeling like it carried a particular timing.
An initial First Sorting Appointment followed by a Records Pack in the first month. Three further reviews over the following nine months, each resulting in a refreshed contents index and a reissued storage map noting new documents and updated locations. After eighteen months, the set was current, fully indexed and came with a handover pack for any family member who needed to take custody at short notice.
Twelve months, with a second year of the programme subsequently arranged. The family cited the handover pack as the element of most practical value: two years later, a sibling living overseas was able to navigate the entire set from the pack alone.
RM 4,350 — Records Continuity Programme
Telephone
+60 3-8074 2916Address
Unit 7, Jalan Kenari 19Office Hours
Monday – Friday: 9:00 am – 5:30 pm
Saturday: 10:00 am – 1:00 pm
Sunday & Public Holidays: Closed
Malaysian Association of Administrative Professionals
Full member since 2020
PDPA Compliance Review — annually conducted
Personal Data Protection Act 2010, Malaysia
Selangor SME Business Excellence Recognition
Administrative services category, 2023
No documents retained after project close
Internal protocol, in effect since 2019
Send a short description of the papers — where they are now and what the family needs to be able to do with them. We will suggest which service suits the situation.